frequently asked questions

Yes, we offer several sizes. For thick/curly hair we advise to choose our large clip.

We try our best, but small differences may occur due to lighting and screens, but you can always check our social media accounts as well.

Keep it dry, avoid high heat & hair sprays, and wipe gently with a soft cloth.

We accept major cards, iDEAL, PayPal, and other local options shown at checkout.

You can change if the order hasn’t shipped yet. Contact us as soon as possible with your order number.

If your order has already been shipped, returning the products is always an option.

Please message us immediately. If the order has not left, we’ll update it for you.

All orders are shipped from the Netherlands.

Yes. We ship within the EU and to many countries worldwide. Final options appear at checkout.

Shipping cost is shown at checkout based on destination, weight, and method. Free shipping may apply over a certain order value (see banner/checkout).

Processing time: 1 business day.

Estimated transit: NL 1–2 business days, EU 3–7, non-EU 7–14. Delays can happen during holidays or customs.

Yes, you will receive a tracking link by email once your order ships.

Please contact us with your order number. We will investigate with the carrier and help with a replacement or refund according to our policy.